SHIPPING AND RETURNS

Shipping

All orders are shipped from Los Angeles, CA. While orders are usually shipped within 1-2 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.

 

Born Again Studios is not liable for any lost or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not responsible if your package has been lost. Stolen / lost packages are non-refundable. Certain misunderstandings may apply, but evidence must be recorded. Please get in touch with info@bornagainstu.com, and we will try our best to assist you with this matter. 

 

Pre-Orders

Pre-order & made to order items will ship once stock becomes available. The estimated delivery date will be listed in the product description of the item. You will receive an email with tracking once it's shipped. Pre-order shipping dates are subject to delays.

 

Pre-Orders / Made To Order products are not eligible for cancellation or refunds.

 

International Orders

All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at the time of delivery. Placing an order to an international destination confirms that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at the time of purchase.

 

Returns

Orders can be returned for free within 15 days of the order being placed. All returned items must be in new, unworn condition with tags still attached. Returned items received in any other state will be sent back at your expense unless otherwise agreed upon. We are unable to accept returns after 15 days from the time of order.

 

Exchanges

**PLEASE NOTE: Due to the current COVID-19 Global Pandemic, we will be unable to process exchanges for the time being.**

 

In certain situations, we may be able to exchange damaged or mislabeled items for the correct item or size for free within 15 days of the order being placed. Please note, we are unable to provide exchanges for international orders. For international exchanges, we ask that you initiate a return and place a replacement order.